My husband and I drove to Tallahassee from Bonifay and unfortunately found out the hard way my car's oil cooler line had a pin hole in it. So all our oil drained out and found its way to the back side of my Lexus. I was trying to get to a post-op appointment for dental surgery and so my husband got stuck dealing with all the AAA towing details while I was in the dentist's chair. We ended up at Legacy Toyota (our first visit) about 2 o'clock wondering how things were going to work out. Luckily, we had service rep Jennifer Hall on the job! She got the diagnostics done so the problem was discovered (above-mentioned oil cooler line) and luckily the parts were on hand. An updated (metal) cooler line was installed as well as gaskets, while my husband and I walked over to Applebee's to eat a very late lunch. By 5, the car was ready to go.We felt like Jennifer was on our side the whole time, helping us through a really tough day when we were stranded. We can definitely recommend the professionalism, thoroughness and friendliness of the staff at Legacy Toyota.
Very good service in a short time.
Everyone I talked to was very nice! I was informed of who was going to service my car and then they kindly introduced me to the waiting area since I had never been there before. I don't often love going to appointments for most things, but everyone was very respectful and overall it was a pleasant and non-intimidating experience!
Arrived at my appointment time, car was done before I gave in to the temptation of the free doughnuts. Awesome experience.
Bought my new truck there Saturday. Thank you Herb Gainer and Phil Sollecito. After expressing what I was able to bring (trade and down payment)Mr. Sollecito gave me more than fair trade for my truck. Both gentlemen were class act and appreciate the effort to make me happy.
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